Delivery & Shipping
Great news, we offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.
How does your delivery system work?
Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.
Customs fees are handled by us so please be aware that when you consent to packages being delivered
Delivery Timings
Delivery timescales depend on the location, please see below our estimated shipping times…
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Overnight Express* or Economy Freight** – Door to Door, with tracking. Signatures are compulsory and the buyer must make themself available at the time of delivery.
If you prefer to send your own courier or shipping company, please contact us before we despatch your goods. In some instances, this may prove faster.
*Overnight refers to locations that are Metropolitan (Metro) areas e.g. Durban, Cape Town, Johannesburg, Port Elizabeth, Bloemfontein, etc…
On our Free Delivery options, we have the right to determine if the package will leave for Overnight Express or Economy Freight.
**Economy Freight is 2-5 Days – Usually, goods that are very heavy or bulky, but not limited too, e.g. Body Panels, Engine Parts, Cylinder Heads, Differentials, Gearbox’s, Engines, etc…
Regional areas are more than 50 Km’s from a Metropolitan area and can take 1-2 Business Days
Remote areas are more than 100 Km’s from Metropolitan areas and can take 3-7 Business Days
Our policy on Electronic Funds Transfers (EFT’s) are very clear. The funds must reflect in our bank account before the goods can leave our premises for delivery. We bank with FNB and Nedbank. Transfers from other banks can take up to three business (working) days. Submitting a proof of payment is NOT proof that an EFT has been done. An immediate clearance will be a faster option if you require the part urgently. We will not tolerate any abuse to our staff regarding this policy.
Returns & Refunds
Friendly Car Parts accepts returns. Buyer’s must obtain a reference number before returning any goods.
Shipping costs on returns are for the buyers account. If goods fall under the warranty period, Online car parts will pay the delivery of the goods back to the customer.
Electric and Electronic goods go through rigorous testing prior to the consumer receiving it. Most manufacturers do not accept returns on electric or electronic items.
If the incorrect part has been dispatched from the part purchased by the buyer, Friendly Car Parts will pay for the shipping back to us.
If the buyer has purchased the incorrect part and is returning the part, shipping costs are for the buyer’s account. Incorrectly purchased goods must be unused and in the original packaging so that Online Car Parts may be able to resell the goods. If the goods show any sign of use, Grease, or Debri and cannot be reasonably resold, the buyer will not receive a credit and will be asked to pick up goods from Online Car Parts or pay shipping costs for the goods to be returned.
Goods returned to us must be securely packaged with bubble wrap or any another reasonable packing material. Goods returned damaged will not be credited and the buyer will be required to collect these goods at their own cost.
Goods must be returned within 7 Days. We have the right to refuse the return of goods after 7 Days.
If you have purchased goods and it was correctly supplied, only to find it cheaper somewhere else; these types of returns are not permitted. This is termed “change of heart purchases”. The CPA does not cater for change of heart returns. Please motivate your return to a manager at Friendly Car Parts. It will be up to his or her discretion on whether they will accept the return for a credit.
Whilst the goods are under warranty, Acts of GOD are NOT covered. Please do not return these types of warranty claims as you will incur unnecessary costs.
Goods Inspection
Great care is taken in handling and shipping of goods. Goods are packaged with a reasonable amount of packaging. Goods must be inspected by the buyer at the time of receipt/delivery in the presence of the courier agent delivering the goods as to ascertain if any damages have occurred during transit.
Although items may be in Stock, unforeseen problems may arise e.g physical stock may vary from system stock counts. If these problems occur the buyer will be immediately notified. Refunds will be processed if the stock cannot be sourced within a reasonable time frame, usually within seven days.
Refunds & Exchange
Friendly Car Parts accepts returns. Buyer’s must obtain a reference number before returning any goods.
Shipping costs on returns are for the buyers account. If goods fall under the warranty period, Friendly car parts will pay the delivery of the goods back to the customer.
Electric and Electronic goods go through rigorous testing prior to the consumer receiving it. Most manufacturers do not accept returns on electric or electronic items.
If the incorrect part has been dispatched from the part purchased by the buyer, Friendly Car Parts will pay for the shipping back to us.
If the buyer has purchased the incorrect part and is returning the part, shipping costs are for the buyer’s account. Incorrectly purchased goods must be unused and in the original packaging so that Friendly Car Parts may be able to resell the goods. If the goods show any sign of use, Grease, or Debri and cannot be reasonably resold, the buyer will not receive a credit and will be asked to pick up goods from Friendly Car Parts or pay shipping costs for the goods to be returned.
Goods returned to us must be securely packaged with bubble wrap or any another reasonable packing material. Goods returned damaged will not be credited and the buyer will be required to collect these goods at their own cost.
Goods must be returned within 7 Days. We have the right to refuse the return of goods after 7 Days.
If you have purchased goods and it was correctly supplied, only to find it cheaper somewhere else; these types of returns are not permitted. This is termed “change of heart purchases”. The CPA does not cater for change of heart returns. Please motivate your return to a manager at Friendly Car Parts. It will be up to his or her discretion on whether they will accept the return for a credit.
Whilst the goods are under warranty, Acts of GOD are NOT covered. Please do not return these types of warranty claims as you will incur unnecessary costs.
Warranty
Please read carefully to make an informed decision.
The warranty is protected by the Consumer Protection Act.
It is highly recommended that this item be fitted by a trained technician who possesses the necessary qualifications. Fitment can also be carried out by an accredited aftermarket repair center, e.g. RMI accreditation or similar. Repair Technicians must have a qualification and training for the fitment of this specific product and use the correct equipment as specified by the Vehicle Manufacturer. This includes, but not limited to; torque settings, gaskets, specified lubricants, quality consumables, computer-aided settings, calibration settings, specified equipment and tools, etc.…
Products carry a 6 or 12 Month Warranty or 30 000KM’s; whichever occurs first. If there is a specific label on the product regarding warranty duration; that label will supersede this warranty.
Please make sure that this is the correct item before purchasing it. Match OE Numbers on the part removed from the vehicle to the part you are purchasing. Seek professional assistance from a qualified mechanical technician before choosing the correct part for your vehicle or contact your local vehicle manufacturers agent to acquire the correct part numbers. If in doubt, please contact us before purchase.
Returns are permitted within the guarantee period. The buyer must obtain a reference number before returning goods. Returns are subjected to inspection and testing by the relevant supplier or manufacturer before a claim is finalized. All documents related to the fitment must be supplied e.g. Job Card, Odometer Reading, Fitment Centre Accreditation.
Some manufacturers do not accept returns on automotive electrical products. These products have been rigorously tested and passed quality assurances prior to leaving the factory. Electrical Products are extremely sensitive. Some vehicles may have existing Electronic or Electrical Degradation within the Electrical Framework of the vehicle which may cause irreparable damage to the new part; upon fitment. Detailed Diagnostics must be supplied acknowledging that a specific part is faulty prior to purchase of the new part and not just generic fault codes indicating a cluster of parts may be faulty. Fault codes from “palm-held” diagnostic machines are not accepted. Comprehensive Deep Analysis Handheld Diagnostics machines are accepted. Please make sure you understand this prior to purchase.
Burnt units on starters and alternators are not returnable. Regulators and Sensors are extremely sensitive and are also not returnable once fitted into the vehicle.
Whilst the goods are under warranty, Acts of GOD are NOT covered. Please do not return these types of warranty claims as you will incur unnecessary return costs.
The supplier will have the final determination in the replacement.
Terms and conditions apply.
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